Refund policy
30-Day Return & Refund Policy
At Velmora Pets, we want you and your pets to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
You may also be asked to provide your order number, receipt, or other proof of purchase.
To Start a Return
Before sending any item back, please contact us at:
velmorapets.store@hotmail.com
Please include your order number and the reason for your return. If the item is damaged, defective, or incorrect, please include clear photos or videos showing the issue.
If your return request is approved, we will provide you with return instructions and the appropriate return address.
Please do not send products back without contacting us first. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at velmorapets.store@hotmail.com.
Please provide your order number and photos or videos of the item so we can review the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
For health, hygiene, and safety reasons, items that have been used on a pet may not be eligible for return unless they arrived damaged, defective, or incorrect.
We also cannot accept returns for gift cards or items marked as final sale.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Return Shipping
Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective, or incorrect.
Any applicable return shipping instructions will be provided after your return request has been reviewed and approved.
Exchanges
The fastest way to receive a different product, color, or variation is to contact us regarding your original order. Once your return is approved, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund to your account.
Original shipping charges, if any, are generally non-refundable unless the order arrived damaged, defective, or incorrect.
Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible at velmorapets.store@hotmail.com.
We cannot guarantee that an order can be cancelled or modified once it has entered processing or has already been shipped.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
velmorapets.store@hotmail.com
Velmora Pets
Customer Support