Shipping policy
SHIPPING POLICY
Thank you for shopping with Velmora Pets. We are committed to providing a smooth and reliable delivery experience for our customers.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been processed and shipped, you will receive shipping confirmation and tracking information when available.
SHIPPING DESTINATIONS
We currently primarily serve customers in the United States.
Shipping availability may vary depending on the product and delivery destination. Available shipping options will be shown at checkout.
ESTIMATED DELIVERY TIME
For orders shipped to the United States, estimated delivery is generally:
7–15 business days after the order has been processed.
Please note that delivery times are estimates and are not guaranteed.
Delivery may occasionally take longer due to carrier delays, severe weather, holidays, customs processing, high order volumes, or other circumstances outside our reasonable control.
SHIPPING COSTS
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
Some products or promotions may qualify for free shipping.
TRACKING YOUR ORDER
When tracking information is available, it will be provided after your order has shipped.
Please allow some time for the shipping carrier's tracking system to update after receiving your tracking number.
MULTIPLE PACKAGES
In some cases, products in the same order may be fulfilled or shipped separately.
As a result, you may receive more than one package or tracking number for the same order. You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless otherwise disclosed at checkout.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at:
velmorapets.store@hotmail.com
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
DELIVERY ISSUES
If your tracking information shows that your package has been delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier when appropriate.
If you still cannot locate your package, please contact us at velmorapets.store@hotmail.com and we will review the situation with you.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please include your order number and clear photos or videos showing the issue so we can review it and provide an appropriate solution.
For additional information, please refer to our Return & Refund Policy.
DELAYS
Although we make reasonable efforts to ensure orders arrive within the estimated delivery timeframe, delays may occasionally occur for reasons outside our reasonable control.
We appreciate your patience if a carrier or other unexpected delay occurs.
CONTACT US
If you have any questions regarding shipping or your order, please contact:
Velmora Pets
Email: velmorapets.store@hotmail.com