Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Velmora Pets. Throughout the site, the terms “we,” “us,” and “our” refer to Velmora Pets.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service. These Terms apply to all users of the site, including browsers, customers, and purchasers.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these Terms, you should not use our website or services.

1. ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malware, or any code of a destructive nature.

2. PRODUCTS AND SERVICES

We make every reasonable effort to display our products, descriptions, images, colors, and pricing as accurately as possible.

However, actual product colors and appearance may vary slightly depending on your device, screen settings, manufacturing batches, or supplier updates.

We reserve the right to modify or discontinue products, product descriptions, pricing, promotions, or availability at any time without prior notice.

We may also limit the quantities of products available for purchase.

3. ORDERS

We reserve the right to accept, reject, limit, or cancel any order at our discretion.

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.

Customers are responsible for providing accurate billing, shipping, contact, and payment information.

Please review your shipping information carefully before completing your purchase.

4. PRICES AND PAYMENT

All prices displayed on our store are shown in the currency indicated at checkout.

Prices may change without notice.

You agree to provide current, complete, and accurate payment and account information for all purchases made through our store.

Orders will only be processed after the applicable payment has been successfully authorized.

5. SHIPPING AND DELIVERY

Shipping and delivery estimates displayed on our website are estimates and are not guaranteed delivery dates.

Delivery times may be affected by factors outside our reasonable control, including carrier delays, customs processing, weather, holidays, high order volumes, and other transportation disruptions.

Please refer to our Shipping Policy for additional information regarding order processing and delivery.

6. RETURNS AND REFUNDS

Returns, refunds, exchanges, damaged items, and incorrect orders are handled according to our Return & Refund Policy.

Customers should review our Return & Refund Policy before making a purchase.

7. PRODUCT USE

Our pet products should be used responsibly and according to their intended purpose.

Customers are responsible for determining whether a product is appropriate for their pet based on factors such as size, breed, age, behavior, and individual needs.

Pets should be supervised when appropriate while using products purchased from our store.

Stop using a product if it becomes damaged or if you believe it may present a risk to your pet.

Nothing on this website is intended to constitute veterinary or other professional advice. If you have concerns regarding your pet’s health or safety, consult an appropriate qualified professional.

8. THIRD-PARTY SERVICES

Certain products, services, payment processors, shipping providers, applications, or website features may be provided by third parties.

We are not responsible for third-party websites, services, or content that we do not control.

Your use of third-party services may also be subject to the terms and policies of those third parties.

9. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of this website, including our branding, text, graphics, layout, and other original materials, is owned by or licensed to Velmora Pets and is protected by applicable intellectual property laws.

You may not reproduce, distribute, sell, or commercially exploit our original website content without permission.

10. PROHIBITED USES

You may not use our website:

For unlawful purposes;

To violate applicable laws or regulations;

To infringe intellectual property rights;

To transmit malicious code;

To collect or track personal information unlawfully;

To interfere with the security or operation of our website; or

To engage in fraudulent, deceptive, or abusive activity.

We reserve the right to restrict or terminate access to our services for violations of these Terms.

11. DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

Nothing in these Terms excludes any rights or warranties that cannot legally be excluded under applicable consumer protection laws.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Velmora Pets will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by applicable law.

13. PERSONAL INFORMATION

Your submission and processing of personal information through our store is governed by our Privacy Policy.

14. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service from time to time.

Changes will become effective when the revised Terms are posted on this website, subject to applicable law.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms where permitted by law.

15. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

16. ENTIRE AGREEMENT

These Terms of Service, together with the policies posted on our website, constitute the agreement between you and Velmora Pets regarding your use of our online store and services.

17. CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

Velmora Pets
Email: velmorapets.store@hotmail.com